IT Service Management

GuideVision will help you unleash innovation with ServiceNow and modernize and transform your IT service delivery. ServiceNow's built-in industry best practices (ITIL) and guided setup help to achieve short implementation times. Its rich functionality and the ease of use of the end user portal provides a wide range of self-service capabilities, easing the pressure on the service desk. Visual task boards make prioritization and assignment as simple as drag‑and‑drop, and you gain full control over your IT services landscape without any infrastructure challenges.  

IT Operation Management

Outages and disruptions of business services can impact customers, partners, and employees equally, causing financial losses and damage to a company’s reputation. The ServiceNow IT Operations Management applications follow a service-aware approach to eliminate possible outages, and enable IT to proactively address issues and quickly respond to incidents.  

ACCELERATED DELIVERY

ServiceNow’s Strategic Portfolio Management applications cover IT Financial Management, Project and Portfolio Management and Application Portfolio Management. These tools help to better manage demand, balance resources, manage agile and waterfall projects, perform budget planning, and map costs to technical and business services. When combined they enable an IT department to be run as a business unit and aligned better with the rest of the company.  

Integrated Risk Management

With more and more companies embracing the digital transformation, timely and effective approaches to risk management become more important than ever. The digital world we embrace can change in risks and regulations at the drop of a hat. With a powerful application like ServiceNow, staying on top of these changes becomes a painless and efficient endeavour.  

Customer Service Management

ServiceNow’s Customer Service applications help organizations to deliver effortless service, and to increase customer satisfaction while proactively reducing case volumes and costs. It connects departments, workflows, and systems, helping to resolve underlying issues and to automate services across the enterprise.